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Patient Success

Every patient deserves compassionate, attentive customer service. That's why our friendly, highly-trained, US-based customer service team is available via chat, phone, email and social media every day of the week, including from noon - midnight (ET) on Saturdays and Sundays. We are here to help you succeed, not simply to sell you a device - we believe that's how healthcare should be.

Contact Us

Customer Service

Telephone 001-212-688-8100

Customer Service Hours

Monday - Friday 10:00AM - Midnight EST
Saturday - Sunday Noon - Midnight EST

Returning Your Device

To initiate a return for a refund, please visit this page.


Repairing Your Device

If you are having difficulty using your device, please read the troubleshooting section of the instructional manual, where you will find solutions for the most common problems. If you still need help, please call us at 001-212-688-8100. If we cannot solve your problem over the phone, we will repair or replace your device at no charge, so long as it is still under warranty. You will be responsible for shipping your device to us.

HSA / FSA Accounts

You may use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for the  Fisher Wallace Stimulator® with pre-tax dollars.

Insurance Reimbursement

Guidelines for insurance reimbursement are below. Please call us at 001-212-688-8100 if you have any questions.

Private Insurance

Many private insurance companies will reimburse patients for the purchase of a Fisher Wallace Stimulator® if the patient's doctor provides a letter of medical necessity. You may download a template of this letter by clicking here. Your doctor will need to edit the template.

If the insurance company denies the claim at first, it will often accept the claim once the patient contests the initial denial.

You may reference the Medical Code: E0720 NU and the Provider Number: 1497045215 as needed for submission.

Medicare and Medicaid

Medicaid in Maine (MaineCare) fully covers the purchase of the device (visit our MaineCare site here). Medicare does not currently cover the purchase of the device.

Tricare for Life

TRICARE For Life covers the purchase of the Fisher Wallace Stimulator®. The device is covered for any veteran -- or immediate family member of a veteran -- who is either (1) retired from the armed services and over 65 or (2) on permanent disability and under 65.

Use the Medical Code: E1399 NU and the Provider Number: 1497045215, both of which are required for submission. Submit your claim directly to TRICARE For Life.

Obtaining Authorization

Fisher Wallace must receive authorization from a licensed provider before shipping your device. You can obtain same-day purchase authorization from a licensed provider online for $18 and then receive an $18 discount when you purchase the Fisher Wallace Stimulator® by using the code AUTH at checkout.

Alternatively, you may download this form to present to your provider when requesting authorization.

Fisher Wallace does not compensate providers for authorizations, nor does it receive any portion of their fee.